To accommodate the longer list of services, we’ve also made some visual changes to the home page:

1. Services are listed vertically for quick scanning.  Alerts automatically float to the top of the list.
2. Non top-tier services are shown below in a separate, compact list.
3. Ads: no one likes ‘em, but they will enable us to continue adding more services and features in the future.

If you spot trouble at any of these new services, be sure to file a report to help spread the word. We’ll be adding new ones periodically and we always welcome your suggestions (read our guidelines first).

Thanks for contributing!

Don’t worry: we won’t bug you with unnecessary updates. You’ll only see an alert when a service we monitor has a Likely Service Disruption or Confirmed Service Disruption.  Updates appear on Facebook at the same time as they’re posted to our Twitter page.

Stay tuned for more news and enhancements, including monitoring for additional web services coming soon!

We’ve griped before about Facebook’s tight-lipped attitude during past outages, but high-profile incidents this year (and some resulting critical news stories) may have helped inspire a more open philosophy.  The company’s new Facebook Platform Live Status page, announced on October 29th, shows the current status of the Facebook Platform and lists recent incidents with an indicator of severity (yellow or red).  Automatic updates are available through an RSS feed or email notifications.  Elsewhere on the page, graphs show the API response time and error count and known bugs are listed according to developer votes.  Although this information is aimed at developers of Facebook apps and pages, platform errors often impact regular Facebook users who attempt to use an affected app.

Blogger has historically been more forthcoming about software bugs and service problems, although updates are split between 2 different blogs: Blogger Status and Known Issues for Blogger.  While this confusing distinction will remain for the time being, the blog service pledged on November 4th to improve its communication practices during an outage:

Going forward, in the case of significant service interruptions, we plan to publish a post mortem on the Blogger Status blog within 3 business days to provide details about what went wrong and what we’re doing to help prevent similar problems in the future.

We have updated our Facebook status page and Blogger status page to reflect these changes, and downrightnow will automatically show you official announcements as soon as they’re posted.

Companies that communicate well during a service disruption reap several benefits: they put users at ease, eliminate confusion and redundant customer support inquiries, and send a signal that the company is on top of the situation (even if they are still troubleshooting).  In contrast, companies that are slow to acknowledge issues can risk aggravating their most passionate and vocal users and opening the door to unwanted speculation about the cause of the problem and the company’s ability to respond.  Congrats to both Facebook and Blogger for improving their efforts at communication.

On a related note, Twitter has rolled out its Lists feature to all users.  We’ve created an “official announcements” list that includes the official Twitter feeds for the services monitored at downrightnow.  You can find the list on the right side of our Twitter page where you’ll have the option to become a follower.  Although many companies use their Twitter accounts for general purposes in addition to outage news, you can use the list to check quickly for official company updates.

We’ll tell you if other users have also been reporting service trouble so you’ll know if there’s a widespread problem.  We automatically track official company announcements and provide links to the best information about service changes so you can follow the latest updates.  And we make it easy to stay informed about service issues through our web site, RSS feeds and Twitter updates.

Today, downrightnow tracks a handful of the most widely used blog, email and social networking services: Blogger, LiveJournal, TypePad, Gmail, Windows Live Hotmail, Yahoo! Mail, Facebook, Ning, and Twitter.  We’ll be looking to expand our roster of services in the future and we welcome your suggestions.

Please explore the web site and read our FAQ to learn more about how downrightnow works.  And most importantly, don’t forget to stop by and submit a report when you notice a service issue!  We’ve also made it easy to report outages on Twitter.

Thanks for visiting!